Shipping
The delivery times displayed on the website are estimated delivery times. Actual delivery times may vary depending on carrier operations, delivery location, or other factors beyond our control.
All orders are shipped using discreet packaging to protect our customers’ privacy.
We are not responsible for delivery delays caused by courier services, customs processing, or other circumstances beyond our control.
Lost or Damaged Packages
We are not directly responsible for packages that are lost or damaged during transit. However, we will assist customers in filing an investigation with the shipping carrier and will make reasonable efforts to help resolve the issue.
If a package is returned due to an incorrect address or because it could not be delivered, additional shipping fees may apply for reshipment.
Returns
For health, hygiene, and safety reasons, we do not accept returns or exchanges for adult toys or intimate products once they have been purchased.
Defective Items
If you receive a product that is damaged or defective, please contact our customer support team within 5 days of receiving your order.
When contacting us, please include:
Your order number
Photos showing the issue
Once reviewed and approved, defective or damaged products may be replaced or refunded at our discretion.
Refund Process
After we receive the returned package (for approved defective items) or confirm that the order meets the refund criteria, refunds will be processed within 7–14 business days.
Refunds will be issued to the original payment method used for the purchase.
Delayed or Missing Refunds
If you have not received your refund after 14 business days, please contact us at:
info@aphroshop.com
Right to Refuse Refunds
We reserve the right to refuse refunds if the request does not meet the conditions outlined in this policy.
Shipping & Returns
Shipping
The delivery times displayed on the website are estimated delivery times. Actual delivery times may vary depending on carrier operations, delivery location, or other factors beyond our control.
All orders are shipped using discreet packaging to protect our customers’ privacy.
We are not responsible for delivery delays caused by courier services, customs processing, or other circumstances beyond our control.
Lost or Damaged Packages
We are not directly responsible for packages that are lost or damaged during transit. However, we will assist customers in filing an investigation with the shipping carrier and will make reasonable efforts to help resolve the issue.
If a package is returned due to an incorrect address or because it could not be delivered, additional shipping fees may apply for reshipment.
Returns
For health, hygiene, and safety reasons, we do not accept returns or exchanges for adult toys or intimate products once they have been purchased.
Defective Items
If you receive a product that is damaged or defective, please contact our customer support team within 5 days of receiving your order.
When contacting us, please include:
Your order number
Photos showing the issue
Once reviewed and approved, defective or damaged products may be replaced or refunded at our discretion.
Refund Process
After we receive the returned package (for approved defective items) or confirm that the order meets the refund criteria, refunds will be processed within 7–14 business days.
Refunds will be issued to the original payment method used for the purchase.
Delayed or Missing Refunds
If you have not received your refund after 14 business days, please contact us at:
info@aphroshop.com
Right to Refuse Refunds
We reserve the right to refuse refunds if the request does not meet the conditions outlined in this policy.